At HiVis Jacket UK, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for details on how to initiate a return.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition as received.
- The item must be in its original packaging with all tags attached.
- Returns must be initiated within 30 days of the delivery date.
2. Non-Returnable Items
The following items are not eligible for returns:
- Customized or personalized items
- Items marked as “Final Sale” or “Non-Returnable”
- Items damaged due to misuse or improper handling
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at support@hivisjacketuk.com with your order number, reason for return, and any relevant photos if the item is defective or damaged.
- Approval: Once your return request is approved, we will provide instructions on where to send the returned item.
- Shipping: Pack the item securely and send it to the return address provided. Customers are responsible for the shipping costs of returns unless the item is defective or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to your original method of payment.
- Please note that shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).
5. Exchanges
If you need to exchange an item for a different size or color:
- Follow the same return process outlined above.
- Once we receive the returned item, we will process the exchange and ship the replacement item to you.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@hivisjacketuk.com with your order number and photos of the damage. We will arrange a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or credit card company, as processing times may vary. If you’ve done this and still haven’t received your refund, contact us at support@hivisjacketuk.com for assistance.
8. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us:
Email: support@hivisjacketuk.com